Category: Omni

3 Ways to bust through more calls in less time

Posted on by Sean Fielding

According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone customer […] […]

Read More… from 3 Ways to bust through more calls in less time

Boosting CSAT scores by responding to customers more quickly

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Boosting CSAT scores by responding to customers more quickly

Attracting the best CX agents for your customer teams

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Attracting the best CX agents for your customer teams

3 reasons to embrace agent coaching tech in contact centres

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from 3 reasons to embrace agent coaching tech in contact centres

Utilising CX teams to build customer trust: the top five techniques

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Utilising CX teams to build customer trust: the top five techniques

5 Common Contact Centre Fears + How Agents can overcome them

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from 5 Common Contact Centre Fears + How Agents can overcome them

ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards

How Contact Centres can reduce Churn Rate

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from How Contact Centres can reduce Churn Rate

4 Ways AI Communication Will Transform Healthcare

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from 4 Ways AI Communication Will Transform Healthcare