ConnexAI Achieves recertification for ISO27001
ConnexAI is thrilled to have achieved recertification for ISO27001 standards. […]
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Author: Tanika Marais
Posts by Tanika Marais
The Future of Speech Analytics
ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
Utilising AI for Workforce
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
The hidden profitability of CX wellbeing
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeing […]
How Kenya can utilize CX Technology to advance its economy
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
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The Evolution of Telecommunications
Its World Telecommunications day- ConnexAI looks at how to enhance your revenue and improve productivity in the workplace. […]
How software solutions can assist mental wellbeing in the CX workplace
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
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ConnexAI achieves full ISO 9001 compliance for a second year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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5 reasons why tech companies should consider integrating a reseller model
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs. […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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