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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
ConnexAI leads the way forward in communication with their CX platform, ranked as one of The Most Exciting Companies in the North West […]
Read More… from North West Business Insider names ConnexAI as ‘most exciting company’
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
The brilliant women of ConnexAI discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career. […]
Read More… from Women in Science Day: Connex’s leading women share their STEM career advice
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact centre needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees. […]
Read More… from Why remote workers will benefit your business and improve productivity
As lockdown and social distancing measures move into yet another stage for workforces across the globe, concern for the wellbeing of the million’s of office-turned-home workers is on the rise. […]
Read More… from Encouraging positive mental health across your remote workforce
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
Shaping the Future of Customer Experience.
