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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Goodwin Barrett is the leading mis-sold investment and pension specialist firm in the UK, specialised in helping clients to reclaim money lost unfairly on ill advised investments. Goodwin Barrett’s financial experts work with clients on complex claims with many fine details and in a competitive market; meaning effective communication is crucial.
At the time of onboarding, the firm was looking to move away from advertising on traditional media platforms in favour of an aggressive outbound telemarketing strategy. They needed a dialling solution that could help improve their engagement capabilities and handle large volumes of customer calls. ConnexAI had that solution.
Goodwin Barrett selected Connex’s secure, omnichannel, cloud customer engagement platform and instantly started seeing the first results. The firm’s agents learned to use the system in no time, and they soon found that their calls were shorter, more informed, better targeted, and more effective.
Two features of our platform were key in this upgrade: our automated Dialler, capable of deploying big SQL dial campaigns fueled by intelligent data management tools, and our Gamify module, motivating users to push themselves to the limit with a performance-based reward system.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
