Our Clients | BPO

Synergy

Upgrading to Omni AI

Synergy is an established 2000+ seat contact centre based in South Africa. Before Connex stepped into the picture, their activity was limited to outbound phone campaigns. 

 

“We were very one dimensional,” admits Mahomed Subhan, Operations Director at Synergy. “Connex was an amazing platform at that time and allowed us to complete our functionality.” Now with the ability to offer their clients full Omni AI communications, Synergy has enhanced their value proposition and seen a sharp increase in agent efficiency. 

Synergy

Enhanced value proposition

Win more business with Omni AI

Watch our video testimonial with Synergy’s Mahomed Subhan, Operations Director to learn how Connex:

  • Increased ROI for their clients through real-time reporting
  • Bridged complex customer journeys with Omni AI
  • Achieved compliance with adherence to scripts and SLA features

Actionable, real-time, panoramic reporting

 

“What is happening now is that customers want to be contacted at every single level, and when you can have everything in one go this is really important. We know Omni AI is the way forward,” says Mahomed Subhan. But that isn’t all.

Connex’s omnichannel solution also brought about a major increase in agent productivity thanks to detailed, real-time reporting, signalling strengths and shortcomings in both agents and campaigns.

Read Testimonial

“I think Omni AI is important. If anybody thinks it is not going to be a channel of choice in the future, they are sadly mistaken.”

Mahomed Subhan

Operations Director

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