ConnexAI today announced it has been named winner of 'Speech-to-Text Solution of the Year' at the 2026 AI Breakthrough Awards. The recognition highlights the accuracy and real-world performance of ConnexAI's speech recognition technology, which converts live and recorded customer conversations into text at scale.

Now in its ninth year, the AI Breakthrough Awards programme is run by Tech Breakthrough and recognises the leading companies, technologies, and products in artificial intelligence worldwide. Entries are evaluated by a panel of experienced industry professionals across a comprehensive set of categories, with winners selected for innovation, performance, and measurable impact.

"Winning 'Speech-to-Text Solution of the Year' is a significant recognition for our AI Research Lab," said Kris Hong, Head of Speech at ConnexAI. "Accurate transcription underpins every part of our agentic AI software, and achieving our leading level of accuracy required combining world-class engineering with a relentless focus on the quality of our training data. We delivered on this commitment by building our own in-house Data Annotation team to maintain complete control over what our models learn from, and this award validates the success of that approach."

ConnexAI's ASR technology is built to perform on the high-volume, imperfect audio that defines real customer service environments, including background noise, regional accents, and overlapping speech. In ConnexAI's 2026 ASR benchmarking, conducted by its AI Research Lab across more than 16,000 real-world telephony recordings, the technology achieved a median word error rate of 7.7%, outperforming a range of leading speech recognition providers.

This speech recognition capability operates as part of ConnexAI's broader product ecosystem. Integrated alongside AI Agent, AI Voice, AI Quality, AI Analytics, AI Knowledge, and Omni, accurate speech-to-text feeds the entir platform, enabling enterprises to monitor quality, surface insights, and act on every customer interaction.

The full list of winners is available on the AI Breakthrough Awards website: https://aibreakthroughawards.com/