Solution Architecture
Location:
Miami, FL (Onsite)
Salary: Competitive
The global contact centre industry is transforming at pace! Technologies like AI are becoming the ‘go to’ when creating future-ready business solutions. Gone are the days where customers furiously try to navigate an endless maze of “press 1 for this, press 2 for that” and then sit in call queues for 1 hour -- all whilst being told “your call is important to us”. Customers deserve and demand better -- and that’s why our clients trust us to shape their future customer experiences.
What’s the role of a Solutions Architect at ConnexAI?
Solutions Architects in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that can be delivered by modern, cloud-based, customer experiences. Most of the opportunities will be driven by "art of the possible" demo-style sessions to enthuse, excite and engage prospective client but you will also handle the technical aspects of formal procurement processes. In terms of clients, we work with a huge range! Some are enterprise heavyweights across, retail, travel, utilities and multi national BPOs, you will know of - or have interacted with a lot of our clients.
What about the technology and solution space?
At ConnexAI, we design, build, and manage our own suite of modern cloud-native AI powered communication technologies. Our industry leading Athena AI delivers powerful conversational AI and automation across our omnichannel and dialler platform. Our AI engine ‘Athena’ is the brains behind a lot of our tech, from chat bot to speech analytics, Real-Time call transcription, Speech-Enabled IVR and Real-Time Agent Coach being some of the new features.
Role Requirements
Must haves:
A self-starter with a strong desire to continuously expand technical knowledge, particularly in AI.
Hands-on experience with AI, integrations, CCaaS, and UCaaS technologies.
Ability to manage multiple technical tasks simultaneously, while remaining laser-focused on winning deals.
Strong stakeholder management skills, with a track record of building lasting relationships.
A solid understanding of sales processes, strategies, and tactics to drive business success.
Fast learner, enthusiastic, and positive, with a strong ‘can-do’ attitude.
A team player who goes the extra mile to support colleagues and achieve sales objectives. Nice to have:
Experience working with cutting-edge AI-driven customer engagement solutions.
A creative problem solver who thinks outside the box and adapts quickly to new challenges.
Nice to have:
Experience working with cutting-edge AI-driven customer engagement solutions.
A creative problem solver who thinks outside the box and adapts quickly to new challenges.
About ConnexAI
ConnexAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.
ConnexAI's global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.
Recognized as one of the next unicorn businesses in the Titans of Tech report 2024, ConnexAI is committed to excellence and innovation in the field of artificial intelligence.
By partnering with ConnexAI, businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.