Telecommunications Solutions

Make every interaction matter

 

More conversions, more retentions, happier customers.

Customers expect a consistent experience across multiple channels, and 73% might switch brands if they don’t get it. Stay on top of the game with Omni AI. Switch channels seamlessly at your customers’ will and improve your CSAT scores with better coverage.

 

 

Reach the right people, faster

Save your representatives’ time for high value interactions

See how Connex helped leading debt counselling company National Debt Advisors to:

 

  • Exponentially maximise leads, sales, and conversions thanks to big SQL campaigns fueled by intelligent data management tools.
  • Cut man hours down by half.
  • Maintain a 100% uptime standard.

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Why choose Connex

Satisfy Customers

Satisfy Customers

Increase CSAT scores through automated feedback collection

Remain Competitive

Remain Competitive

Utilise market-leading CX features to stay ahead of your rivals

Increase Sales

Increase Sales

Empower your teams to convert with next-gen sales tools

Athena AI Al

Let Athena AI handle processes, while agents focus on what matters.

  • Deploy Athena AI ASR IVR to expertly route interactions without interruption
  • Discover where agents need to improve and what customer care about
  • Revamp your strategies with AI-generated performance reports and call analysis

View Guide

 

“We want to spend less time calling the wrong people, more time calling the right people. And Connex allows you to do that.”

Sebastien Alexanderson

National Debt Advisors

Want to know more?

If you want to learn more about how Connex is captaining the customer service revolution, drop us a call or a message!

 

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