Omni | Voice

We understand the importance of a voice

 

Find out more

Intelligent inbound routing

Let your voice be heard. Our state of the art dialler and VoIP technology allows your customers to connect with the right people at the right time.

 

Service larger volumes of customers and maximise CSAT scores. Reduce wait times, enable self-service IVR and automatically log all interactions within your CRM for one seamless customer experience.

 

Benefits of Inbound Voice

Intelligent

Intelligent

Intelligent call routing, monitoring and recording

Satisfaction

Satisfaction

Improve the customer’s journey and measure Customer Satisfaction

 

Scalable

Scalable

Easily scalable with management of higher call volumes

 

Voice

Route to the right person everytime

Power up inbound voice calls with AI Automatic Speech Recognition (ASR) to service customer’s queries and route them to the best suited User for faster resolution times. Our dialling features vastly reduce wait times and make for a smoother, more agile customer journey.

 

 

 

Route Calls The Smart Way

Save callers and users’ time, create a smoother customer experience, and place your resources where they are most useful.

 

Proactive Technology

Leverage powerful algorithms to reduce wait time between calls and make it easier for your team to speak to available customers.

 

Athena ASR

From language to keywords, our Athena ASR node is trained to adopt any criteria you need to service inbound calls.

 

 

 

Voice

Deliver seamless inbound calls

  • Personalise how you route your calls to users
  • Gain insights for inbound optimisation with a real time view of all interactions
  • Reduce waiting times and service a larger volume of calls

 

"It's the best dialler system that I have ever used. I can't speak highly enough of the product and the people behind the scenes as well, and how clear everything is."

Donna Andrews

Dialler Manager

Unlock Cross-channel Communication

SMS

Support straight to your customers phone

Live Chat

Prompt website customers with Live Chat

PCI DSS

Secure and trusted payments

Athena Conversations

Automate Conversations

Email

Keep responses neat and formal

WhatsApp

Contact over 2 billion WhatsApp users

Dialler

Next level features in a user-friendly dialler

Flow

Click-and-drop tool for creating customer journeys

Social Media

Connect with billions of customers

Omni Overview

All channels - One platform

Book your discovery session

See ConnexAI in action

We’re so confident your team and your customers will love our Voice solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

 

Book a demo

Shaping the Future of Customer Experience.

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