Connex One has been named one of the North West’s “Most Exciting Companies” by North West Business Insider in the publication’s annual roundup of high-growth organisations predicted to “soar in the coming years.” The list highlights leading businesses across technology, health, finance and energy that are reshaping their sectors and driving innovation across the region.

Recognised for its leadership in customer engagement technology, Connex One was commended for its rapid growth, industry impact and continued innovation. Founded in 2013 by two brothers with a vision to transform customer communication, Connex One has grown into one of the UK’s leading customer experience (CX) software providers. The company was also honoured at the 2020 Northern Tech Awards as one of the fastest-growing technology companies in the North West.

Headquartered in Manchester, Connex One has expanded rapidly, surpassing 200 employees, and continues to attract top talent from across the technology sector. The company attributes its success to its commitment to product innovation and its ability to adapt its solutions to meet the evolving needs of customers across a wide variety of industries.

“Our approach has always been to push the boundaries of what’s possible in customer engagement,” said Kayleigh Reid, Head of Global Marketing at Connex One. “As customers expect instant, seamless communication across channels such as email, live chat and social media, businesses need to keep pace — or risk losing them. The shift towards cloud-based solutions and AI-driven communication has never been more important, and Connex One is at the forefront of that change.”

The Connex One platform provides scalable solutions designed to enhance customer engagement for teams across sales, support, and service environments. Key features include AI-driven tools, speech analysis, omnichannel communication, and employee gamification, all of which consolidate and optimise the customer journey within a single platform. The platform supports a broad range of industries, including finance and banking, healthcare, retail, energy, telecommunications, recruitment, insurance, and more.

Connex One’s Omnichannel suite enables businesses to communicate across email, WhatsApp, live chat, chatbots, and social media, with all interactions stored centrally for improved visibility and customer experience management.

With an ambitious product roadmap ahead, Connex One is preparing for significant developments across its platform and global operations throughout 2021 and beyond.

“We are excited about the next chapter of innovation at Connex One and the positive impact our upcoming features will have on our clients and their customer experience journeys,” the company said.

To learn more about how Connex One is transforming customer engagement, visit www.connex.ai, contact hello@connex.ai, or request a free platform demo.