ConnexAI named by Viva Tech: Top 10 Next Unicorns
Industry
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Industry
Telecoms
Scale Customer Support and Sales with Intelligent AI Agents
Industry
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Industry
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
AI That Keeps You Connected
AI That Keeps You Connected
Athena provisions new services instantly, predicts network faults before they happen and resolves billing or technical queries via natural dialogue - ensuring customers stay online and on your network.
Athena provisions new services instantly, predicts network faults before they happen and resolves billing or technical queries via natural dialogue - ensuring customers stay online and on your network.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Automate repetitive tasks, streamline workflows, and provide real-time insights to improve productivity and decision-making across the enterprise.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Adaptable to Any Industry
Adaptable to Any Industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI