AI Agent brings together omnichannel capabilities, contextual intelligence, and continuous learning to deliver exceptional business outcomes:

• Omnichannel Conversations: Seamless support across voice, chat, email, and digital channels

• Language Flexibility: Natural conversations in multiple languages, with an understanding of regional nuances

• Contextual Intelligence: Real-time analysis of intent and sentiment for more accurate responses

• 50x Interaction Capacity: Manage exponentially higher volumes without compromising on quality

• Continuous Optimisation: Self-improving accuracy through integration with LLM-powered knowledge

• 24/7 Voice & Text: Human-like conversational AI with brand-consistent tone, available around the clock

Rich Tehrani, CEO of TMC, said, “I’m delighted to recognise ConnexAI as a recipient of the 2025 AI Agent Product of the Year Award. Our editors and judges were thoroughly impressed by the product’s ability to streamline operations and deliver levels of productivity previously thought unattainable.”

“This award affirms our vision to redefine how enterprises engage with their customers,” said Tom Wade, Chief Product Officer at ConnexAI. “AI Agent goes beyond traditional chatbots by combining generative AI with contextual awareness, delivering measurable efficiency gains while maintaining brand authenticity in every conversation.”

The full list of this year’s winners is available on the TMCnet website.