ConnexAI has been named winner of ‘Best for AI Development’ at the Software Development Awards 2026, presented by Business Awards UK. The category honours ConnexAI’s unique approach to building, training, and deploying production-grade AI for enterprise customer experience.
The Software Development Awards celebrate organisations that demonstrate excellence, innovation, and measurable impact in software development across the United Kingdom. Entries are assessed by an expert judging panel, with winners selected for technical quality, innovation, and results delivered for customers.
“Winning this award is a proud moment for everyone at ConnexAI,” said Michael Collier, Head of Software Development at ConnexAI. “Our AI Research Lab and engineering teams have built our agentic AI software from the ground up, with a focus on accuracy, reliability, and real-world performance. This award recognises the discipline behind that work, from the quality of our research and development to deploying our agentic technology for enterprise customers.”
ConnexAI’s technology is built to perform in the demanding conditions of real customer service environments, where interactions are high-volume, varied, and often imperfect. From its industry-leading proprietary voice models to its wider AI platform, ConnexAI serves some of the world’s largest organisations across various industries, providing those enterprises with one vendor for autonomous workforce deployments. In the company’s 2026 Voice Recognition benchmarking, conducted by its AI Research Lab across more than 16,000 real-world telephony recordings, its speech recognition technology achieved a median word error rate of 7.7%, outperforming a range of leading speech recognition providers.
The recognition reflects how ConnexAI’s AI development shapes every product in its suite, including AI Agent, AI Voice, AI Quality, and AI Analytics. Working together as a single platform, these products enable enterprises to monitor quality, surface insights, and act on every customer interaction.
The full list of winners is available on the Business Awards UK website.
About ConnexAI
ConnexAI is an award-winning agentic AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organisations to maximise profitability, increase revenue, and take productivity to new levels. For more information, visit connex.ai.
About Business Awards UK
Business Awards UK runs a series of national awards programmes recognising excellence, innovation, and achievement across UK industries, including its Software Development Awards and Information Technology Awards. Each programme celebrates the organisations and teams whose work drives the UK’s digital and technology sectors forward. Further information is available at the Business Awards UK website.
