Service Desk
Location:
Manchester, UK (On-site)
Salary: Competitive
Join us as a Service Desk Manager and take charge of ensuring round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes, fostering best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement.
Responsibilities
Deliver on promises and drive customer success through exceptional support.
Prioritise effectively, identifying and resolving root causes of recurring issues.
Demonstrate expertise in technical support, maintaining professionalism in all interactions.
You will ensure quality delivery in every customer interaction.
Who is suitable for this role?
Proven track record as a Service Desk Manager or similar role
Proficiency in help desk and remote control software.
Strong technical background with excellent communication skills for both technical and non-technical audiences.
Customer service orientation
Exceptional written and verbal communication skills.
Problem-solving skills
Additional Information:
This role may require working outside standard business hours, including nights and weekends, once every five weeks.
About ConnexAI
ConnexAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.