Realm Health, a leading provider of affordable healthcare solutions for America's transportation industry, has reduced calls to live agents by 30% after deploying ConnexAI's agentic AI platform.
Realm Health delivers guaranteed-issue healthcare plans to professional drivers and their families, a demographic with demanding, non-traditional schedules. By implementing ConnexAI's AI Agent, AI Voice, and AI Analytics technology, the company now operates 24/7 with zero downtime and AI capacity equivalent to hiring 50 additional staff.
"We have people calling us sometimes at the lowest point in their lives, and everyone who calls in speaks to Hope," said Todd Dunayer, Chief Technology Officer at Realm Health. "Hope is our AI agent, the most well-equipped agent that we have on staff."
"The quality of the AI is going to allow us to grow and scale at a level that we couldn't before," added Dunayer.
Realm Health configured their AI agent to recognize emotional tone and adapt accordingly, ensuring members receive empathetic support during difficult moments. ConnexAI's AI Voice delivers realistic, bilingual conversations, while AI Analytics powered by the Athena engine provides real-time insights across every interaction.
"When people call us, they are in pain. They're needing someone to feel their frustration," said Mike Lavery, Marketing Director at Realm Health. "The way AI agents can understand that voice and understand pain through certain keywords and certain tones—that is the power of AI."
The platform also supports Realm Health's HIPAA compliance requirements, with the ability to update AI agent knowledge almost instantly as regulations change.
"Realm Health's story shows how agentic AI can solve real operational challenges without sacrificing the human touch," said Rusty Jensen, Chief Revenue Officer at ConnexAI. "In healthcare, members expect empathy and availability in equal measure. By deploying AI that recognizes emotional tone and adapts in real time, Realm Health is setting a new standard for what affordable, accessible member engagement looks like."
To watch Realm Health's full story, visit: https://youtu.be/rpVbK_CIQYo
About Realm Health
Realm Health is the fastest-growing affordable healthcare solution serving America's transportation industry. The company delivers guaranteed-issue health plans, term life, critical illness, accident, dental, and vision coverage at price points designed to make healthcare accessible to hardworking Americans. Learn more at www.realmhealth.com.
About ConnexAI
ConnexAI is an award-winning AgenticAI platform designed by a world-class engineering team to help organizations maximize profitability, accelerate revenue growth, and redefine productivity. Built from the ground up with proprietary AI models, ConnexAI's suite of enterprise-grade applications including AI Agent, AI Analytics, ASR, AI Voice, and AI Quality, enables businesses to automate complex processes and deliver human-like problem-solving at scale. Learn more at www.connex.ai.
