ConnexAI named by Viva Tech: Top 10 Next Unicorns

Product

Clients

Company

ConnexAI named by Viva Tech: Top 10 Next Unicorns

Industry

BPO

Streamline Outsourced Operations with Intelligent AI Agents

Industry

BPO

Streamline Outsourced Operations with Intelligent AI Agents

Industry

BPO

Streamline Outsourced Operations with Intelligent AI Agents

Industry

BPO

Streamline Outsourced Operations with Intelligent AI Agents

Boost Productivity, Enhance Quality

Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.

Lead Qualification

Automate prospect screening and appointment setting

Customer Onboarding

Guide new clients through KYC and data collection

Invoice Processing

Extract and validate invoice data automatically

Order Management

Track and update orders via chat or email

Helpdesk Support

Provide 24-hour technical and product support

Survey and Feedback

Collect and analyse customer sentiment and CSAT surveys

Claims Processing

Automate claim intake, validation, and status updates

Back-Office Chatbot

Handle routine HR and IT requests internally

Boost Productivity, Enhance Quality

Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.

Lead Qualification

Automate prospect screening and appointment setting

Customer Onboarding

Guide new clients through KYC and data collection

Invoice Processing

Extract and validate invoice data automatically

Order Management

Track and update orders via chat or email

Helpdesk Support

Provide 24-hour technical and product support

Survey and Feedback

Collect and analyse customer sentiment and CSAT surveys

Claims Processing

Automate claim intake, validation, and status updates

Back-Office Chatbot

Handle routine HR and IT requests internally

Boost Productivity, Enhance Quality

Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.

Lead Qualification

Automate prospect screening and appointment setting

Customer Onboarding

Guide new clients through KYC and data collection

Invoice Processing

Extract and validate invoice data automatically

Order Management

Track and update orders via chat or email

Helpdesk Support

Provide 24-hour technical and product support

Survey and Feedback

Collect and analyse customer sentiment and CSAT surveys

Claims Processing

Automate claim intake, validation, and status updates

Back-Office Chatbot

Handle routine HR and IT requests internally

AI That Can Handle it All

AI That Can Handle it All

Athena orchestrates high-volume operations, from qualifying leads to processing claims, all while operating with industry-centric knowledge. It can learn and adapt rapidly, and will even enforce SLAs automatically, all whilst providing continuous performance insights, to keep on top of various demands whilst maintaining high quality standards.

Athena orchestrates high-volume operations, from qualifying leads to processing claims, all while operating with industry-centric knowledge. It can learn and adapt rapidly, and will even enforce SLAs automatically, all whilst providing continuous performance insights, to keep on top of various demands whilst maintaining high quality standards.

Automated Lead Screening

AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.

Real Time SLA Monitoring

AI Analytics tracks response times and flags potential breaches before they occur.

Efficient Document Processing

Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.

Automated Lead Screening

AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.

Real Time SLA Monitoring

AI Analytics tracks response times and flags potential breaches before they occur.

Efficient Document Processing

Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.

Automated Lead Screening

AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.

Real Time SLA Monitoring

AI Analytics tracks response times and flags potential breaches before they occur.

Efficient Document Processing

Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.

Chosen by Leading Global Brands

Explore excellent reviews from our vast portfolio of client success stories.

Mbusiswa Nyuswa

Chief Technology Officer

We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.

Tim Murray

Director of IT

The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.

Justin Freeman

Chief Information Officer

If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.

Gayle Cathey

Director of Call Centre

The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.

Ezequiel Negron

Director of IT

I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.

Leo Lopez

Chief Executive Officer

I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.

Chosen by Leading Global Brands

Explore excellent reviews from our vast portfolio of client success stories.

Mbusiswa Nyuswa

Chief Technology Officer

We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.

Tim Murray

Director of IT

The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.

Justin Freeman

Chief Information Officer

If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.

Gayle Cathey

Director of Call Centre

The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.

Ezequiel Negron

Director of IT

I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.

Leo Lopez

Chief Executive Officer

I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.

Chosen by Leading Global Brands

Explore excellent reviews from our vast portfolio of client success stories.

Mbusiswa Nyuswa

Chief Technology Officer

We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.

Tim Murray

Director of IT

The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.

Justin Freeman

Chief Information Officer

If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.

Gayle Cathey

Director of Call Centre

The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.

Ezequiel Negron

Director of IT

I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.

Leo Lopez

Chief Executive Officer

I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.

Powerful Conversational AI Solutions Tailored for Enterprise

Powerful Conversational AI Solutions Tailored for Enterprise

Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.

Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.

Security

Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.

Efficiency

Understand intent, history and sentiment in real time to drive faster and more accurate responses.

Integration

Improve response accuracy over time through continuous learning from real-world interactions.

Scalability

Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.

Security

Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.

Efficiency

Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.

Integration

Improve response accuracy over time through continuous learning from real-world interactions.

Scalability

Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.

Security

Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.

Efficiency

Understand intent, history and sentiment in real time to drive faster and more accurate responses.

Integration

Improve response accuracy over time through continuous learning from real-world interactions.

Scalability

Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.

BPO FAQs

How does ConnexAI help with outsourcing?

How can AI Voice be deployed in the BPO sector?

How does ASR support compliance?

Can we customise workflows?

How does AI Analytics help manage operational procedures?

Will ConnexAI products reduce operational costs?

BPO FAQs

How does ConnexAI help with outsourcing?

How can AI Voice be deployed in the BPO sector?

How does ASR support compliance?

Can we customise workflows?

How does AI Analytics help manage operational procedures?

Will ConnexAI products reduce operational costs?

BPO FAQs

How does ConnexAI help with outsourcing?

How can AI Voice be deployed in the BPO sector?

How does ASR support compliance?

Can we customise workflows?

How does AI Analytics help manage operational procedures?

Will ConnexAI products reduce operational costs?

A new age of customer service

Get started with your AI journey book your demo today

A new age of customer service

Get started with your AI journey book your demo today

The New Age of Customer Service

Ready to start your AI journey? Schedule a demo today.

A new age of customer service

Ready to start your AI journey? Book your demo today.

A new age of customer service

Ready to start your AI journey? Book your demo today.