Government and Nonprofit Solutions

Be there when it matters most

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Provide seamless, 24/7 human care and support

Ensure to be there for your community members, no matter when, how, or where they reach out. Be available across all channels, reduce wait times, improve caller experience, and reach your donors on any channel, all while staying fully compliant with financial and data regulations.

100% uptime: anytime, anywhere

Reliable support

See how ConnexAI aided TAPS, an American nonprofit organisation that specialises in providing support to veterans and the families of fallen soldiers, to:

  • Increase visibility and offer personalised, human, immediate assistance.
  • Set up a 24/7 national survivor helpline in two weeks.
  • Maintain 100% uptime.

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Why choose Connex

24/7 Support

24/7 Support

Provide unparalleled support with reliable AI customer tools

Increase Trust

Increase Trust

Increase community trust and loyalty with satisfying CX processes

Analyse Calls

Analyse Calls

Discover what callers care about with AI keyphrase reports

Complete control over your call centre

Omni

Ensure all interactions remain ethical with call scripts

PCI DSS

Securely process financial transactions over the phone

Form

Deploy sign-up forms and surveys with ease

Sentiment Analysis

Analyse where users can show more empathy

Keyphrase Analysis

Visualise which phrases and topics are mentioned most

Athena

Autotranscribe every call for legal compliance and safety

IVR

Quickly connect people to the right support advisor

Live Chat

Provide 24/7 access to support via your website
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Athena Al

Human connections powered by AI insights

  • Spot words or phrases associated with successful and unsuccessful outcomes. 
  • Ensure every interaction ends successfully with AI sentiment analysis.
  • Free up your advisors from menial tasks so they can focus on support.

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“The team at ConnexAI understands what we do, why we do it, why it matters, who our callers are, and why it means so much that they are able to reach out and find the support, the care, the comfort that they need, no matter when they place that call.”

Bonnie Carroll

Founder and CEO

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If you want to learn more about how ConnexAI is captaining the customer service revolution, drop us a call or a message!

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