All information, at your fingertips

See your customer’s details across all channels

Thanks to our Omni’s intuitive interface, users can see a caller’s whole history and information while the conversation is taking place. They can also leave private notes for themselves or their colleagues to guide future interactions.

Let AI initiate leads

Fully integrated Live Chat

Pair up your representatives with AI so they can focus on what matters. Initiate more leads and let an advisor jump into the conversation if they need to. Give quick, effective responses to your customers’ queries and achieve up to a 40% increase in conversion rate, as well as further saving costs when customers complete a sale with self-service. 

Fully integrated

Integrate with hundreds of apps

We’re committed to ensuring seamless integration with our platform. You can select from hundreds of popular software applications in Marketplace, or build custom routines to match whatever workflow suits your needs. Integrate any CRM with our Omni customer engagement platform and use data from a contact or an interaction to update records and improve opportunities to upsell.

Integrations

Connect with any business

Sending data is easy with integrations. You can connect our platform to a wide array of third-party CRMs, optimisation solutions and more with minimal setup.