Service and Support

98% Customer
Satisfaction rating, for a good reason

Speak to an expert

We’ve got you covered, at every step of the journey

Onboarding a new platform is a big step, but don’t worry: we’ll be there for you.

 

Our customers are set up and trained on our product suite within a matter of days, gaining access to custom development and personalised themes, as well as 100’s of integrations to streamline their operations and mitigate any onboarding related downtime.

 

Plus, with attentive account management and round-the-clock support, you’ll have everything you need to drive success, 24/7. Discover a new world of CX possibilities with ConnexAI – your partner for unparalleled service and support.

84% of queries solved in one interaction

Unbeatable 24/7 support

Get the support you need, when you need it. Our team is available around the clock for both new and existing customers.

 

Whether you require additional training or want to quickly submit a help request, we’ve got you covered. Plus, with an impressive 84% of queries resolved in just one interaction, you can trust us to deliver efficient and effective support every time.

Train new hires instantly

Empower teams with Connex

Say goodbye to the hassles of onboarding new team members and hello to effortless training with Connex. Our suite of training tools eliminates the common stumbling blocks for new hires, helping them to hit the ground running from day one and lowering staff churn rates in the process.

 

With our innovative Knowledge and Knowledge Base Articles, your teams will have instant access to the information they need to succeed. Plus, our powerful AI tools make their processes even more efficient, freeing up their time to focus on what really matters – delivering an exceptional customer experience.

Long-term planning

Bespoke solutions built for your business

Before you sign up, our brilliant Solutions Architecture team will spend time learning about your business processes, pain points, and long-term goals.

Within our platform, we can create customised solutions and integrations for your company, and provide practical demonstrations to reassure your team that the solution we implement together is right for you.

“One reason why I would tell people to use ConnexAI is the customer support and relationships they build with their clients. With ConnexAI, there’s nothing that can't be done, and I love that attitude."

Michaela Hogan

COO

Free Demo

See ConnexAI in action

To witness the power of the ConnexAI platform for yourself, book a free demo with our team today.

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Want to know more?

If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!

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