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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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HomeShield Direct is a leading provider of home appliance and kitchenware insurance in the United Kingdom. The company takes pride in dispatching expert engineers to wherever they are needed in the UK to repair or replace a wide variety of appliances for their customers..
As a family business that values great care and attention to detail, HomeShield Direct wanted to find a way to balance their rapid growth with the delivery of quality, reputable customer service. That’s when ConnexAI came into the picture.
Read about how ConnexAI helped HomeShield Direct to:
In a matter of days, ConnexAI equipped HomeShield Direct with an omnichannel cloud customer engagement platform, the features of which addressed the company’s needs.
Connex’s real-time, in depth reporting allowed HomeShield Direct to act faster in response to market trends and adjust their strategies; our campaign building features enabled the easy and flexible design run of multiple campaigns, tailored for specific teams. All of this was achieved after a quick setup and nothing more than a few days of training for HomeShield Direct’s agents.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
