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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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“Grief is not 9 to 5,” says Bonnie Carroll, retired Air Force officer, widow of a fallen US army serviceman, and founder of TAPS (Tragedy Assistance Program for Survivors). TAPS is a charity organization dedicated to supporting military survivors and families of fallen soldiers in America.
One of TAPS’ main services is a 24/7 national military survivor helpline. For an organization like TAPS, it’s paramount to guarantee 100% uptime and efficient, accessible, and empathetic support for callers. ConnexAI helped TAPS to achieve that and help more people when it matters most.
See how ConnexAI aided TAPS to:
ConnexAI has empowered TAPS to offer personalised, human, close assistance to those who need it.
Thanks to our platform’s intuitive and encompassing interface, users can see all details on past interactions with callers, talk to them on any channel they prefer, or send them resources to cope with their challenges. They can also leave private notes to guide future interactions, which makes for helpful, personalised conversations, or set up automatic follow-up messages when necessary.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
