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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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For an Internationally revered BPO servicing FCA-regulated Blue Chip brands; compliance sits firmly at the heart of what Intelling do as a business. Whether that’s customer acquisition or customer service, Intelling work tirelessly to continue to give the highest levels of quality service in a secure way and expect nothing less from any supplier they work with.
Connex’s robost security protocols and feature-rich platform were a natural fit for this BPO with the Quality module being the center pin for this success. Deriving complex and bespoke insights for their customers, at any time of day has enhanced Intellings value proposition to their clients and ultimately their bottom line.
Watch our video testimonial with Intelling’s Chief Commercial Officer, Craig Winnard, to learn how Connex:
Connex’s fundamental Omni feature has helped Intelling to bridge customer journeys; from an email into a webchat, using the AI chatbot. This can then be transferred to a more personal complex interaction that requires picking up the phone and speaking to somebody. Giving a hollistic and well rounded customer journey, and most crucially; putting more power back into the end user’s hands.
With Omni at the center of CX, rather just providing the option to either self-serve or speak to somebody, Intelling have added fluidity to their business and can now give both options. As a result, their customer performance stats have soared.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
