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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Synergy is an established 2000+ seat contact centre based in South Africa. Before ConnexAI stepped into the picture, their activity was limited to outbound phone campaigns.
“We were very one dimensional,” admits Mahomed Subhan, Operations Director at Synergy. “ConnexAI was an amazing platform at that time and allowed us to complete our functionality.” Now with the ability to offer their clients full Omni communications, Synergy has enhanced their value proposition and seen a sharp increase in agent efficiency.
Watch our video testimonial with Synergy’s Mahomed Subhan, Operations Director to learn how Connex:
“What is happening now is that customers want to be contacted at every single level, and when you can have everything in one go this is really important. We know Omni is the way forward,” says Mahomed Subhan. But that isn’t all.
Connex’s Omni solution also brought about a major increase in agent productivity thanks to detailed, real-time reporting, signalling strengths and shortcomings in both agents and campaigns.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
