Close more deals & solve more queries

NEXT GEN CXM SOFTWARE

Close more deals & solve more queries

Empower your agents daily to increase: resolution outcomes, call volumes & tangible business revenue

Omni AI Messaging AI & Automation Workforce Optimisation

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A selection of clients who’ve recently switched

Create unstoppable sales and customer service teams


UNITE ALL COMMUNICATION CHANNELS

Empower your sales and customer service teams

Omni AI Call Centres
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation
Intuitive automation that enagages users, impacts actions and resolves problems with AI by creating remarkable users journeys.

Workflow management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

Vastly improve compliance & resolution management

HIGHLY CERTIFIED

Vastly improve compliance & resolution management

Our ISO, FCA, SOC and HIPPA accredited system has a suite of tools to handle the most complex compliance and resolution challenges. Automate and optimise your processes with speech analytics, whisper coaching, IVRs, live compliance score cards, keyword analysis +more.

Uncover your hidden potential with realtime & automated reporting

80+ REPORTS AVAILABLE

A 360 view of all your interactions

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports.


Handle multiple campaigns with no loss of data


EMPOWER YOUR TEAMS

Global interaction management

Manage teams, departments and even multiple territories data, campaigns and interactions from one centralised platform at scale or down to a granular level. We work with AWS data centers globally to ensure comprehensive up times, data security and compliance measures are met and surpassed.

EASY BUSINESS TOOL INTEGRATION

Integrate your business tools of choice

Integrate the tools your teams love with ease and dramatically increase workforce efficiencies all from one intuitive dashboard.

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact centre workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Start driving significant performance increases in days: See Connex in action

Free 24/7 support included
No set-up costs
Free training & hosting
3 years free call recording storage
fast go-live implementation