NEXT GEN CONTACT CENTRE SAAS
Discover the power of contact centre AI
Increase: contacts per hour, connection rates, customer engagement, CSAT scores and tangible revenue in days.
Omni Messaging AI & Automation Workforce Optimisation
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Unite all communication channels in one cloud based platform
ONE PLATFORM. All INTERACTIONS.
Unite all communication channels in the cloud
( click features to find out more )
Omni Call Centres
AI Automation
Workflow management
Analytics
Utilise a scalable rewards system with measurable results
DRIVE AGENT KPIs WITH GAMIFICATION
Utilise a scalable rewards system with measurable results
Empower and incentivise your agents to raise performance through friendly competiton based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools.
Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools.
Athena: The brain of Connex
THE BRAIN OF CONNEX ONE
Athena
Our propriety AI system Athena coupled with the ConnexAI platform will revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more..
Uncover your hidden potential with realtime & automated reporting
NEXT GEN BUSINESS ANALYTICS
A 360 view of all your interactions
Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.
Take workforce management to the next level
NEXT LEVEL WORKFORCE MANAGEMENT
Take complete control of your contact center workforce
Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.
We put our customers first
Don’t just take our word for it, discover what our customers have to say about the ConnexAI Platform.
What are you waiting for?
Start driving call center performance in days: see ConnexAI action
Free 24/7 support included
No set-up costs
Free training & hosting
3 years free call recording storage
fast go-live implementation
