Discover the power of contact centre AI

NEXT GEN CONTACT CENTRE SAAS

Discover the power of contact centre AI

Increase: contacts per hour, connection rates, customer engagement, CSAT scores and tangible revenue in days.

Omni AI Messaging AI & Automation Workforce Optimisation

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A selection of clients who’ve recently switched

Unite all communication channels in one cloud based platform


ONE PLATFORM. All INTERACTIONS.

Unite all communication channels in the cloud

( click features to find out more )

Omni AI Call Centres
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation
Intuitive automation that enagages users, impacts actions and resolves problems in real-time with AI by creating remarkable users journeys.

Workflow management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

Utilise a scalable rewards system with measurable results

DRIVE AGENT KPIs WITH GAMIFICATION

Utilise a scalable rewards system with measurable results

Empower and incentivise your agents to raise performance through friendly competiton based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools.

Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools.

Athena AI: The brain of Connex

THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena AI coupled with the Connex platform will revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more..

Uncover your hidden potential with realtime & automated reporting


NEXT GEN BUSINESS ANALYTICS

A 360 view of all your interactions

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact center workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Start driving call center performance in days: see Connex action

Free 24/7 support included
No set-up costs
Free training & hosting
3 years free call recording storage
fast go-live implementation