Impact your contact centre performance in days

NEXT GEN CONTACT CENTRE CXM

Resolve more, sell more & make every interaction count

Dramatically impact your contact centre performance in days with contact centre AI & omnichannel tools

AI & Automation Workforce Optimisation No set-up or support costs

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A selection of clients who’ve recently switched

Unite all communication channels in one cloud based platform


ONE PLATFORM. All INTERACTIONS

Unite all communication channels in one cloud based platform

Omni AI Call Centres
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation
Intuitive automation that enagages users, impacts actions and resolves problems in real-time with AI by creating remarkable users journeys.

Workflow management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

The future of contact centre management

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Global Clients

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AV Sales Increase

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Handle 1000’s of interactions

AUTOMATE ENGAGEMENT AT SCALE

Handle 1000’s of interactions

Reshape your contact centre interactions by unifying all of your communication channels into one intuitive platform to significantly impact customer experience, problem resolution and sales revenue.

Athena AI

THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena AI coupled with the Connex platform will revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more.

Revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more..

Next Generation Gamify

ENGAGE AGENTS LIKE NEVER BEFORE

Next Generation Gamify

Empower and incentivise your agents to raise performance through friendly competition based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact center workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Join our global clients and start driving contact centre performance in days: request a demo

Free 24/7 support included
No set-up costs
Free training & hosting
3 years free call recording storage
fast go-live implementation