Power Contact Center Change with Connex

NEXT GEN CALL CENTRE SAAS

Create interactions that resolve more cases and close more deals

Empower your agents daily to increase: resolution outcomes, call volumes & tangible business revenue in days

Omni AI Messaging AI & Automation Workforce Optimisation

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A selection of clients who’ve recently switched

Create unstoppable sales and customer service teams


THE TRUE CLOUD CCAAS PLATFORM

Create unstoppable sales and customer service teams

( click features to find out more )

Omni AI Engagement
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI & Automation
Use the power of Athena AI to create remarkable user journeys that increase engagement, impact user actions and drive resolution management.

Workflow Management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

Integrations
Integrate your existing business tools with ease via the Connex marketplace or speak to us about be-spoke integration requiremnts.

Impact your contact center performance with Connex

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Global Clients

0%
AV Sales Increase

0Billion+
Interactions Handled Yearly

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AV Productivity Increase

Handle 1000’s of interactions

Create meaningful interactions across all your engagement channels to reshape your day to day user journeys and benefit everything from your teams productivity, to your bottom line.


CONNECT ALL YOUR CHANNELS WITH EASE

Handle 1000’s of interactions

Create meaningful interactions across all your engagement channels to reshape your day to day user journeys and benefit everything from your teams productivity, to your bottom line.


NEXT GEN BUSINESS ANALYTICS

A 360 view of all your interactions

A 360 view of all your interactions

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.

Athena AI: The brain of Connex

Revolutionize the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more to far surpass what any unify PBX system is able to achieve.


THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena AI coupled with the Connex platform will revolutionize the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more to far surpass what any Unify PBX system is able to acheive.

Powered by our award winning Athena AI

Quick, simple and pain free integrations

INTEGRATION MARKETPLACE

Quick, simple and pain free integrations

Easily integrate the business tools your teams already use direct from the Connex Marketplace with access to 50+ integrations. We can even provide be-spoke development to currently unsupported tools to ensure your processes remain unaffected.

Easily integrate the business tools your teams already use direct from the Connex Marketplace with access to 50+ integrations. We can even provide be-spoke development to currently unsupported tools to ensure your processes remain unaffected.

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact center workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Start driving significant performance increases in days: find out more

Free 24/7 support included
No set-up costs Free training & hosting
Free call recording storage and retrieval
fast go-live implementation