Impact performance in days with call centre AI

NEXT GEN CALL CENTRE SAAS

Improve agent performance in days with call center AI

Grow your call center & empower your agents daily to increase: resolution outcomes, call volumes & tangible business revenue

Omni AI Messaging AI & Automation Workforce Optimisation

(function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id=”typef_orm”, b=”https://embed.typeform.com/”; if(!gi.call(d,id)) { js=ce.call(d,”script”); js.id=id; js.src=b+”embed.js”; q=gt.call(d,”script”)[0]; q.parentNode.insertBefore(js,q) } })()

A selection of clients who’ve recently switched

Create unstoppable sales and customer service teams


CONNECT MORE, ENGAGE MORE & SELL MORE

Create unstoppable sales and customer service teams

( click features to find out more )

Drive and optimize performance across every aspect of your business from sales, customer service, agent engagement, operations and more with our feature rich platform:

Omni AI Call Centers
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation
Use the power of Athena AI to create remarkable user journeys that increase engagement, impact user actions and drive resolution management.

Workflow management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies by utilising drag-and-drop work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

Scalable workflow automation


TRANSFORM YOUR INTERACTIONS IN THE CLOUD

Scalable workflow automation

Create meaningful interactions across all your engagement channels to reshape your day to day user journeys and benefit everything from your team s productivity, to your bottom line.

Create meaningful interactions across all your engagement channels to reshape your day to day user journeys and benefit everything from your team s productivity, to your bottom line.

Drive performance with AI & Automation

Our propriety AI system Athena AI coupled with the Connex platform will revolutionize the way you interact with customers through next gen speech analytics, sales AI, Live Chat and much more.

THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena AI coupled with the Connex platform will revolutionize the way you interact with customers through next gen speech analytics, sales AI, Live Chat and much more.

Next Generation Gamify

ENGAGE AGENTS LIKE NEVER BEFORE

Next Generation Gamify

Empower and incentivize your agents to raise performance through friendly competition based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools

Empower and incentivize your agents to raise performance through friendly competition based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools

Quick, simple and pain free integrations

Easily integrate the business tools your teams already use direct from the Connex Marketplace with access to 50+ integrations. We can even provide be-spoke development to currently unsupported tools to ensure your processes remain unaffected.

INTEGRATION MARKETPLACE

Quick, simple and pain free integrations

Easily integrate the business tools your teams already use direct from the Connex Marketplace with access to 50+ integrations. We can even provide be-spoke development to currently unsupported tools to ensure your processes remain unaffected.

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact center workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Start driving call center performance increases in days: find out more

Free 24/7 support included
No set-up costs Free training & hosting
3 years free call recording storage
fast go-live implementation