Call Centre Solutions

Less time, more calls

 

Speak to an agent

Maximise productivity with actionable performance insights

The ConnexAI Call Centre AI enables call centres to maximise agent productivity across multiple campaigns, reduce resolution times, and exceed customer experience targets, all while increasing customer satisfaction scores.

 

 

Incredible results

Save your representatives’ time for what matters

Discover how Connex’s call centre software helped Digicall to:

 

  • Cut their typical call times in half
  • Drastically reduce agent training times
  • Gain real-time insights and visibility for all campaigns

Client Story

 

Why choose Connex

360° Visibility

360° Visibility

Monitor results and performance stats with real-time Call Centre AI dashboards

 

Strategise

Strategise

Utilise customised reports to make informed business decisions

 

Decrease Churn

Decrease Churn

Increase customer and agent loyalty with satisfying CX processes

 

Complete control over your call centre

Omni

Connect with customers anywhere, through any channel, right away.

Keyphrase Analysis

Discover which phrases are used the most in conversations and recognise trends

Athena Analytics

Use AI analytics and reports to gain full visibility of your agent’s performance

IVR

Connect your customers to the right agent faster with smart IVR menus

Dialler

Utilise our industry-leading dialler functions to connect with every customer

Sentiment Analysis

Identify how customers feel during calls and why with AI sentiment analysis reports

Call Recording

Record, listen to, and analyse all calls for complete insight.

Call Transcripts

Auto-transcribe every call into text with incredible accuracy
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Athena AI

Let Athena handle processes, while agents deliver

  • Deploy Athena ASR IVR to expertly route calls without interruption
  • Discover where agents need to improve and what customer care about
  • Revamp your strategies with AI-generated performance reports and call analysis

Learn More

 

 

 

“The omnichannel solutions that come with ConnexAI are fundamental to our strategic planning and how we service our customers.”

Zohar Green

Head of Business Growth and Improvement

 

 

Effective customer journeys

Providing actionable call centre insights

Read our Q&A with Intelling’s Chief Commercial Officer, Craig Winnard, to learn how Connex’s Call Centre AI platform:

 

  • Increased ROI for their clients through real-time reporting
  • Bridged complex customer journeys with omnichannel
  • Achieved compliance across strict governance requirements

Read Q&A

 

Want to know more?

If you want to learn more about how ConnexAI is captaining the customer service revolution, drop us a call or a message!

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