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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
With Connex’s omnichannel customer engagement platform, your business can integrate all communications and workforce management into one intuitive, user-friendly hub.
Our CX platform can access your existing network and security infrastructure with ease, ensuring data privacy, secure processes, and maximum uptime.
Through our built-in Marketplace, you can easily integrate ConnexAI with more than 100 well-known CRM, finance, and automation programs. If that isn’t enough, your infrastructure team can communicate with your existing systems using our specialised workflow tools to send and receive only the information required for customer interactions.
Thanks to Connex’s custom API tools, you can rest assured that you’re only exporting and sharing the necessary information with teams and external programs.
Whatever your requirements or challenges, we have you covered. Our training program places an emphasis on hands-on training and demonstration to support you in defining your success and motivating your teams.
Additionally, our in-house support service is available 24/7 to our global client base, ensuring you maximum uptime and availability.
Communicate with customers through their preferred channels
Target the right people at the right time with our intelligent dialler
Provide 24/7 support and reduce advisor workload with Athena Chat
Automate tasks, data processes and information flow at all stages.
Tag support requests and auto-assign to the most appropriate team member
Automatic reports on which products and features customers mention most frequently
Identify customer sentiment patterns
Easily create contracts, invoices and agreements during interactions
Some contact centers are closed shops. At ConnexAI, we’re different. We’ll give you the ability to customise countless platform settings, allowing you to build a secure system that work best for you.
If you want to learn more about how ConnexAI is captaining the CX revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
