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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]
Read More… from Customer Self-Service: Why You Need It in Your Business
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
Read More… from 5 signs it’s time to dump your customer experience provider
This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At ConnexAI, data protection is of paramount importance for our software and for our customers, who work across the […] […]
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs. […]
Read More… from 5 reasons why tech companies should consider integrating a reseller model
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
The brilliant women of ConnexAI discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career. […]
Read More… from Women in Science Day: Connex’s leading women share their STEM career advice
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
ConnexAI is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system. […]
Read More… from ConnexAI UK head office awarded ISO 9001 accreditation
Shaping the Future of Customer Experience.
