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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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As a business process outsourcing (BPO) company specialising in serving startups and small-scale ventures across various industries, Calltastic recognised the need for a versatile technology solution that could accommodate diverse operational models.
Calltastic sought ConnexAI for an omnichannel platform to seamlessly manage incoming and outgoing interactions, encompassing social media engagements, electronic support, and leveraging advanced AI tools.
Discover how Calltastic, led by CEO Leo Lopez, leveraged ConnexAI to:
“ConnexAI has Calltastic’s expansion already built into it. It’s a solution that can accommodate 10 to 100 to 1000 users,” remarks Leo Lopez, CEO of Calltastic.
With Connex’s advanced CX platform, Calltastic not only achieves significant cost efficiencies but also raises the bar for customer service standards.
Today, Calltastic benefits from a comprehensive overview of their operations and agent performance in real-time. This invaluable insight empowers the business to swiftly identify challenges, discern market trends promptly, and continuously refine customer engagement strategies for maximum impact.
If you want to learn more about how ConnexAI is leading the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
