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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Optegra International is the UK’s leading eye healthcare provider, with around 30 clinics across the UK and Europe and a history of supporting and collaborating with the NHS.
It’s almost been 10 years since Optegra decided to pair up with ConnexAI to grant patients outstanding levels of service and care. The results of this collaboration speak for themselves: Optegra has seen a rapid and unstoppable growth, an increase in agent productivity and customer satisfaction levels, and maximised conversion rates.
See how ConnexAI helped Optegra, the UK’s leading eye healthcare provider, to:
A key part of ConnexAI and Optegra’s successful collaboration has been the capacity granted by our platform to cater to patients’ communication preferences.
Thanks to ConnexAI, Optegra is able to respond to patients’ queries promptly on any channel, expanding their reach to younger demographics as well as their CSAT scores. “Patient satisfaction is the most important measure of success, and we have seen our business grow and our reputation increase as we were supported by Connex,” says Ian Bateman, Head of Customer Engagement at Optegra.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
